Duvidha Nivaran – Smart Grievance Redressal System
“From SIH setback to Sampark success – simplifying citizen complaints.”
Achievements
- 🥉 3rd Prize Winner – Innovation Track, Sampark’24
- 💡 Originally developed for Smart India Hackathon (SIH)
- 🏫 Presented by our team at Sampark’24, hosted by IEEE Student Branch, Nirma University on 25th February 2024
About the App
Duvidha Nivaran is a mobile-first grievance redressal platform built with a citizen-first mindset. It replaces traditional manual complaint processes with a cloud-powered, chatbot-driven, user-friendly solution.
🔧 Key Features
- 🤖 Dialogflow Chatbot for guided complaint lodging
- 📝 Manual and Department-wise Complaint Forms
- 📊 Real-Time Dashboard: Tracks complaints (Lodged / Solved / Pending)
- 🔁 Complaint Tracking & User Feedback Submission
- 🧭 Clean UI with Seamless Navigation
My Role
- 🎨 UI/UX Designer: Co-created clean and intuitive UI with Kandarp Mojidara
- 💻 Flutter Developer: Developed main screens and state management
- 🌐 Chatbot Integration: Implemented Dialogflow for user interaction